Apple service is great. Even in Paris.

If you’ve been following my posts, you should know that when I first switched to Mac – I was a little disappointed with my first MacBook experience. One month – two issues. But I did not tell you how (if) did it end up. I guess it’s about time.

As it became clear latter – the charging issue wasn’t actually about the battery. Worse – it was about the motherboard. But the interesting thing is not what it was – it’s how it was solved.

So, the next Friday after the battery stopped charging, I decided to give Apple Genius Bar a chance to prove they can be better. And, to my great surprise:

1. The Genius actually spoke English (Don’t forget – it’s France we’re talking about)
2. The Genius did not take my Mac promising it will be fixed ASAP (yeah, 2 weeks is usually the “fastest possible” for most)
3. We even managed to agree on a call from the Genius when he receives the spare motherboard and when someone is available to address the issue in a working day.

I should note he wasn’t 100% sure it was the motherboard yet. He just said: “Well, when you bring it here, we’ll check if it’s the motherbord and if not – we’ll check what is it, return you your sick MacBook, order spare parts and call you again when they’re here.

It didn’t take long to get the call (I think it was three days) and, as agreed – I instantly took the MacBook to the Genius. Well OK, it took them more than a day to fix it – it was three working days and I was getting mad already (I never took my primary notebook to the service before), but in reality, I’d say that three days is good. Very good.

Almost five months passed since then and the MacBook is doing just fine.